Frequently Asked Questions (FAQ)
What is Svarup.com?
Svarup.com: Four years of enriching homes and spirits with divine and decorative figurines. From a passionate idea in Delhi, we've grown to become a beloved source for high-quality brass, resin, and metal idols, all crafted with care in India. Our collections range across various categories such as Religious Figurines, Home Décor, and Gifts.
What kind of products are available at Svarup.com?
Svarup.com is a dedicated platform for exquisite figurines and home decor items, sourced primarily from small artisans in Moradabad and Aligarh. We offer a wide range of products that cater to different tastes and occasions, ensuring each piece not only decorates your home but also resonates with cultural significance.
Where can Svarup.com deliver the products?
Svarup.com delivers products all over India. We utilize reliable courier services to ensure safe and prompt delivery to your doorstep. Our reach extends to every state, making it easy to send gifts and decor to your loved ones no matter where they reside in the country.
How can I buy from Svarup.com?
You can place orders directly through our website. We do not accept orders over the phone or via email to ensure accuracy and security. If you encounter any issues while ordering, our customer support is available seven days a week from 9 AM to 7 PM to assist you. You can also email us at support@svarup.com, and we will respond within 24 hours.
Do you offer gift wrapping or special packaging options?
Yes, we offer gift wrapping and special packaging options for a nominal charge. These options can be selected during the checkout process. We have a variety of packaging designs suitable for different occasions and products to enhance your gifting experience.
Do you provide a Cash on Delivery (COD) option?
No, Svarup.com does not offer Cash on Delivery. We encourage secure online payments to ensure smooth transactions and immediate order processing.
What kind of payment options are available on Svarup.com?
We accept various payment methods for your convenience, including Net Banking, Wallets, UPI, Credit Cards, and Debit Cards. All transactions are secure, ensuring your financial data is protected.
Can I replace an item?
Yes, replacements are available for defective or damaged products upon receipt. Please contact us immediately if you need a replacement, and we will arrange for it to be sent to you within 3-5 days.
How long do products take to be delivered?
Most orders are delivered within 2-3 days across India. However, deliveries to remote areas might take up to 5-7 days.
How do I track my order?
You can track your order through the 'Order History' section on our website once it has been shipped.
Can I cancel my order?
Orders with personalized or customized products cannot be canceled once processed. For all other standard products, cancellations are possible if the order has not yet been dispatched. As orders are typically processed within a few hours, please contact us immediately if you wish to cancel.
How long does it take to process my cancellation?
Once a cancellation is initiated, it typically takes 4-5 working days for the refund to reflect in your bank account.